shipping and returns

shipping & return policy

| shipping + processing |
✿  all bookmark orders are processed and shipped within 1-14 business days. package drop off days are usually on fridays! you‘ll receive an order confirmation & notification with tracking info to your email once your order's been shipped. if you didn’t receive a notification, then your order hasn’t been filled yet!
✿ i don’t make accommodations for time sensitive orders/gifts anymore! please plan ahead & communicate with me via chat feature on my website if you have any questions!
✿ annotated book orders are processed and shipped within 3-6 weeks. you'll receive an order confirmation and tracking information once your order has been shipped!
 
✿ please remember, one woman alone runs grace's little bookcase and hand makes each and every item. i appreciate your grace, patience & understanding if you’ve placed an order with me! thank you <3
✿ i use USPS to ship all orders -- delivery times will vary depending on weather, location, holidays, & package volume.
✿ items marked as "delivered" are considered delivered for the purposes of refunds or cancellations.
✿ buyers are responsible for providing an up-to-date shipping address. if an item is not delivered because of an inaccurate shipping address, a full refund is not guaranteed.
| international customers |

i ship worldwide! due to expensive shipping costs, i offer two forms of shipping methods.

option 1: untracked, USPS stamps - (for flat items only) tracking is unavailable and all bookmark orders are shipped in standard envelopes with stamps.

option 2: fully tracked, USPS first class package international. shipping prices are calculated at checkout. i recommend going with this option for full security in regards to returns or replacements. 

for annotated book orders I utilize tracked USPS media mail shipping within the United States and DHL express shipping for international orders (tracked + prices calculated at checkout).

 

| estimated delivery times | 

 

please consider: covid, holidays, weather, customs, etc may delay some packages.

✿ domestic US: 1-3 weeks

✿ international: 3-10 weeks

buyers are responsible for any vat, customs and import taxes that may apply upon receiving package. we’re not responsible for any customs delays. side note: i always mark as “gift” & write a low estimate on customs forms so you pay next to nothing in taxes!

if you have a problem with your order, please do not hesitate to reach out! we can come up with a solution together :) 

 

| returns & exchanges |

 

 ✿ returns are accepted. buyers are responsible for return shipping costs. upon return, I will provide a refund of the item(s) excluding shipping costs as long as the item is in the shape that it was when I shipped it out.

✿ please inspect your package upon arrival & contact me immediately if anything is defective or missing. you have 7 days to make a claim. i’ll gladly replace or send out missing/damaged items.

✿ buyer is responsible for shipping costs for any returned product.

✿ please contact me with any questions & concerns regarding our shipping, processing, or return policies. i’m happy to help!

 

| contact |

 

graceslittlebookcase@gmail.com

or use the contact form on the "about" page. i'll get back to you within 1-3 business days. ps. please don’t contact me via dm on instagram regarding your order! the chat option on my website is preferred, thank you!